Customer Payroll Specialist | PHL

metro manila, National Capital Region Philippines

About the Role:We are looking for a detail-oriented Payroll Process Specialist to join our team. In this role, you will handle the entire payroll process for a US-based client to ensure employees are paid correctly and on time. The ideal candidate should have good analytical skills, knowledge of payroll systems, and the ability to work well in a fast-paced environment.

Key Responsibilities:

  • Address payroll issues, handle employee queries, and assist with incoming calls for payroll help.

  • Manage end-to-end payroll for all employees, ensuring accuracy and compliance with company policies.

  • Check employee data, including attendance, work hours, and wage rates.

  • Calculate wages, bonuses, and deductions like taxes, benefits, and other withholdings.

  • Address payroll issues and employee queries.

  • Keep payroll records up-to-date and generate reports as needed.

  • Ensure payroll complies with US legal and tax rules.

  • Help with the annual audit by providing payroll details and documents.

  • Stay updated on changes in US payroll laws and practices.

Skills and Qualifications:

  • 3+ years of experience in payroll processing or a similar role.

  • Good communication skills to resolve payroll issues with employees.

  • Skilled in using payroll software and MS Excel.

  • Strong knowledge of US payroll rules, tax laws, and compliance.

  • Excellent attention to detail and problem-solving skills.

  • Good organizational and time management skills.

  • Able to handle sensitive and confidential information.

  • Any degree (Accounting, Finance, Business Administration preferred)